Frequently asked questions

ACCOUNT

Simply click on “Register” button at any page of website and fill the form up with required information. You can also sign in using your social network account. After filling it up, accept the rules of casino in order to complete registration. Your email address is your username, and it cannot be changed for security reasons. Then confirmation letter will be sent to your e-mail, all you need for registration confirmation is just to follow the link in letter.

If you forget your password to Space casino, you should click “Sign in” button on website, and then click “Forgot Your Password?” After that fill the form up with your e-mail used during registration in Space casino and click “Reset password”. Check your e-mail and follow instructions in order to set your new password. If you cannot reset your password on your own, please contact our support service via e-mail support@space.casino

If you have forgotten your e-mail, please contact our customer support service and we will help you. Unfortunately for security reasons you cannot change e-mail address provided during registration. If you lose access to your e-mail account, we recommend you to contact your e-mail service provider in order to restore access to your e-mail. If access cannot be restored, please contact us via e-mail support@space.casino and our experts will do their best to help you.

You can change your password after logging in, clicking on "My Account", then "Profile Information" and "Change the Password".

No, according to our rules you can register only one account per user, computer or IP address. Registration of more than one account can lead to blocking all your accounts and cancellation of all withdrawals.

Yes, after registration you can add any of available currencies (EUR/USD/RUB/BTC) in your account. In order to do it, go to "My Account", "Balance" and click "Add currency", if you want to switch one currency for another, just click "Select".

DEPOSIT & WITHDRAWAL

Almost instantly, if within 10-20 minutes money is still not received, please contact our support service.

We try to process withdrawal requests within few hour, but the speed of money accrual to your account also depends on payment system. More information you can find on the page "Payments".

Minimum Deposit amount is 20 EUR/20 USD/1000 RUB/not limited BTC
Minimum Withdrawal amount is 20 EUR/20 USD/1000 RUB/0,01 BTC
More information you can find on the page "Payments".

First of all, make sure that your transaction is correct and it is completed. You can do it for example on Website blockchain.info. If so, contact our support service.

Bonus

Bonus is additional money credited to your account under certain conditions (usually Deposit). These funds can be withdrawn only after fulfilling wagering requirements. More information you can find in the section "BONUS TERMS AND CONDITIONS".

Each time placing bets, active bonus is passing the wagering. Amount of bets for full wagering is calculated by multiplying the amount of bonus by wager. For example if you receive 100 Euro bonus and the wager is 35, then for completing wagering you will need to make bet for: 100*35=3500 Euro. You can also view information about wagering process in the section "Bonuses" in your profile.

Carefully read bonus terms, maybe you played games which are excluded from wagering. Also read "BONUS TERMS AND CONDITIONS" for more information about bonuses and contribution of wagering.

The wager of cash bonus is X40, wager for winnings on free spins is X20, unless otherwise is specified.

When making Deposit, you can choose "I refuse from all bonuses" and click save. You can also cancel bonuses in your profile in the section "Bonuses" or contacting our customer support, please note that you can cancel bonus only in case if you haven’t made a bet.

No, however we reserve the right to request all necessary documents for verification of your account at any time.

VERIFICATION & Technical

We provide games only of licensed gaming providers, which confirm our license issued by the gaming Commission of Curacao.

Yes, you can try to play almost any game without risking your money.

If you want to continue the game, you can do the following:(just in case, make a screenshot of the game) restart game, restart browser, clear cache and cookies, if it doesn’t help, contact support service. In most cases, the game will continue from the place where was interrupted, however even if it does not happen, the round will be completed on the server side, and if you win it, the winning will be credited to your account.

Most likely you have outdated versions of java or flash player, try updating them on websites java.com and adobe.com/flashplayer and restart your browser. If it doesn’t help, contact our support service.

Yes, like any self-respecting casino we put the security of personal data of our players on the first place and we guarantee the safety of your data.

As soon as you provide all necessary documents for verification, it will not take more than a few hours, but in some cases it can last up to 24 hours.

You can upload documents in your profile in the section "Documents". The maximum file size is 2 MB.

The verification status of yours documents is in the section "Documents".

Yes, you can block access to your account for certain period in the section "Responsible gaming", you can also block your account permanently contacting our support service via e-mail support@space.casino